SMS Broadcast Questions and Answers.
Q: What kind of SMS gateway does Autobot uses ?
A: We use shortcode SMS gateway which has higher delivery rate compared to longcode SMS gateway.
Q: Can Autobot handle sending large amounts of SMS ?
A: Yes, we can handle up to 56,000 SMS sendings per day. However you can send a request to us to increase the daily sending quota.
Q: Which telecommunications company does Autobot support ?
A: Autobot supports all telecommunications companies and GSM networks in Malaysia.
Q: What is the cost of sending to Malaysia mobile number? A: Malaysia phone number will cost 1 credit per SMS.
Q: How much does it cost if I wish to send an SMS internationally ?
A: International sending cost is 2 credits per SMS.
Q: Will my credit be deducted if I send an SMS to an invalid mobile number ?
A: Yes, if you sent a message to an invalid number, your credits will be deducted. The mobile number should comes with +6 country code (for example +60123339999). We are not responsible for any failed sent SMS caused by any telecommunication companies. However, if the SMS fails to reach any number, our system will try to resend the message up to 3 times without charging extra credits. It is recommended thay you clean up the phone database from time to time to remove any invalid or old phone numbers.
Q: What if I keep on sending a lot of SMS to invalid numbers? It’s not a fair to us as a customer.
A: The credit will be deducted once the SMS is sent. However, we provide an invalid SMS report for you to manage all the invalid number and do the clean up.
Q: Do I have expiration date for my SMS credits?
A: No, Your SMS credits will never expired.
Q: Does the SMS supports Chinese characters ?
A: Yes, we support Chinese (simplified/traditional) characters.
Q: How many letters can I send in a SMS ?
A: For every 1 credit, you can send up to 140 letters and numbers in Latin alphabets or 60 characters in non-Latin alphabets (eg: Chinese, Japanese). If your message contains both Latin and non-Latin alphabets, you can send up to 60 characters/letters per credit.
Q: Can I request to refund any remaining credits if I terminate my SMS system account ?
A: We do not refund any credits but you can use all of your remaining credits.
Q: Will the recipients be guaranteed to receive their SMS ?
A: We do not guarantee 100% of success rate. However the shortcode gateway has an approximately 97% of delivery rate which is far more higher than a longcode SMS gateway.
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