Contact
Talk to Us Before Your Next Technology Decision
Whatever stage you're at — a question, a problem you can't name yet, or a project ready to scope — pick whichever of these gets you talking to us fastest.
Three Ways to Reach Us
Not one generic contact button
Book a Discovery Session
Ready to talk strategy? A Discovery Session is a free, no-obligation conversation to work out where you're starting from — and whether MSC is the right fit before anything is scoped.
Request a Discovery SessionChat on WhatsApp
Have a quick question or already know what you need? WhatsApp is the fastest way to get a reply from us directly.
+6010-276 0878Email Us
For longer enquiries, proposals, or anything you'd rather put in writing — email reaches our team directly.
[email protected]Send a Message
Or write to us directly
19 years in business · 500+ projects delivered · clients across 8 countries.
If nothing opened, email us directly at [email protected] or message us on WhatsApp.
Our Office
Butterworth, Penang
7323, 2nd Floor Jalan Raja Uda
12300 Butterworth, Penang, Malaysia
Phone / WhatsApp: +6010-276 0878
Email: [email protected]
Hours: By appointment — book a Discovery Session above and we'll confirm a time that works.
Response Times
How fast we respond, by enquiry type
Every engagement is scoped and quoted individually — MSC doesn't sell fixed packages. Response time depends on where you are with us:
4 hours
Critical / production-down issues for clients on an active support engagement.
8 hours
Priority support requests for clients on an active support engagement.
12 hours
Standard requests for clients on an active advisory or implementation engagement.
24 hours
New enquiries — first contact via this form, WhatsApp, phone, or email.
Exact response-time commitments for active engagements are confirmed in your service agreement.
Not sure which one to pick?
WhatsApp is usually fastest. If you're still deciding whether MSC is the right fit, start with a Discovery Session — there's no cost or obligation.